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Kaainga>FAQ

FAQ

  • Q

    Are you true manufacturer or trading company?

    A

    We are a true manufacturer of gas appliances such as gas heaters, patio heaters, gas grills etc,, quite close to Ningbo airport.

  • Q

    Could I customize your products?

    A

    Yes, you can customize our products as you like.

  • Q

    Is OEM acceptable.

    A

    Yes, OEM is always welcome.

  • Q

    He aha te mea koutou MOQ?

    A

    As a manufacturer, MOQ is usually 1x20GP container. But it is also negotiatable.

  • Q

    He taonga kei a koe?

    A

    Basically we seldom have ready stock.

  • Q

    What is your sample policy? ​

    A

    Sample order runs exactly the same like mass production. As a rule of company, sample fee is always prepaid and the freight is prepaid or to collect. But sample fee is refundable when formal order is activated in future.

  • Q

    How long is the delivery time for samples? ​

    A

    Normally, it takes about 2 – 3 days.

  • Q

    How about the delivery time of mass production? ​

    A

    Generally, it is about 30 to 45 days, to be confirmed for each order.

  • Q

    What is the payment methods.

    A

    The most preferred one is 30% T/T down payment and 70% T/T against B/L copy. 100% LC at sight is also acceptable.